At Istanbul Cafe & Restaurant, every order is a special ‘make to order’, so that customer truly enjoys the taste & freshness same as right from Kitchen. So, to make this possible we try our best to send your order via fastest & best logistics and in amazing tampered proof dual packing, to keep the taste and freshness intact! • Shipping Policy: Usually, we ship orders within 30 min-1 hour from the time order was placed. Returns: We’re all about tasting at Istanbul Cafe & Restaurant And it’s possible you’re going to taste one of our products and not love it (though we try really, really hard to make sure that’s not the case). We’re so sorry, but we can’t take something back just because you don’t like the taste. In case of complaints regarding products that come with quality assurance from manufacturers, please refer the issue to the concerned brand manufacturer mentioned on the package or let us know & we’ll help you regarding the same. We assure you the authenticity and quality of our food.